Our People

Dan has held a number of senior roles within New Zealand’s largest insurance companies and broking houses over the past 20 years. He has won multiple industry awards and is highly regarded as one of New Zealand’s top insurance brokers. Dan founded Donaldson Brown on the principles of innovation and the disruption of an insurance value chain bloated with cost and lacking in actual value.

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Dan Donaldson

Dan has held a number of senior roles within New Zealand’s largest insurance companies and broking houses over the past 20 years. He has won multiple industry awards and is highly regarded as one of New Zealand’s top insurance brokers. Dan founded Donaldson Brown on the principles of innovation and the disruption of an insurance value chain bloated with cost and lacking in actual value.

“Market consolidation over the past years has seen the options available to customers drastically reduce to a handful of large ‘corporate players’. This has led to a more transactional approach to insurance broking with less focus on actual customer needs and proactive advice. Our mission is to challenge the established players through transparency and by being smarter, quicker and better than everyone else.”

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dan@dbib.co.nz

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High performing executive with 20+years experience. A people centred leader of strategic growth, change and new business opportunities, successfully working with boards, executives and management in both large operational and specialist roles. Strong track record of successfully identifying market opportunities, creating innovative business structures and leading teams and culture to deliver demonstrable value and results.

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Alex Brown

High performing executive with 20+years experience. A people centred leader of strategic growth, change and new business opportunities, successfully working with boards, executives and management in both large operational and specialist roles. Strong track record of successfully identifying market opportunities, creating innovative business structures and leading teams and culture to deliver demonstrable value and results.

“Loyalty is a two-way street. If I’m asking for it from you, then you’re getting it from me.”

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alex@dbib.co.nz

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Debbie has over 20 years’ experience in the industry holding various broking roles. During this time, she has worked for small and large broking firms managing a variety of diverse and technical clients including large property portfolios, food industry, primary and manufacturing industries, sporting institutes & activities as well as bespoke private insurance programmes. This background coupled with Debbie’s operational experience, has led her to heading our Broking Operations and Private Assets teams.

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Debbie Fraser

Debbie has over 20 years’ experience in the industry holding various broking roles. During this time, she has worked for small and large broking firms managing a variety of diverse and technical clients including large property portfolios, food industry, primary and manufacturing industries, sporting institutes & activities as well as bespoke private insurance programmes. This background coupled with Debbie’s operational experience, has led her to heading our Broking Operations and Private Assets teams.

"The test of the artist does not lie in the will with which he goes to work, but in the excellence of the work he produces." --Thomas Aquinas

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debbie@dbib.co.nz

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Chris started his insurance career in 2006 in London prior to moving back to New Zealand in 2008 where he began his career with one of the large corporate broking houses. Chris enjoys working with all sectors of business risk, specialising in his advice to contractors, transport operators, property and construction clients. He focuses on a client centric approach with quality outcomes for businesses with results that suit his clients. Chris was becoming increasingly frustrated with the various broking models he encountered and feels the Donaldson Brown approach is both refreshing and appealing.

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Chris Jones

Chris started his insurance career in 2006 in London prior to moving back to New Zealand in 2008 where he began his career with one of the large corporate broking houses. Chris enjoys working with all sectors of business risk, specialising in his advice to contractors, transport operators, property and construction clients. He focuses on a client centric approach with quality outcomes for businesses with results that suit his clients. Chris was becoming increasingly frustrated with the various broking models he encountered and feels the Donaldson Brown approach is both refreshing and appealing.

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chris@dbib.co.nz

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Racheal has over 15 years’ experience in the industry holding underwriting and broking roles before specialising in proactive claim management and resolution for the past 10 years. Racheal was Corporate Claims Manager winning Claims Person of the Year 2015 and successfully managed a myriad of claims including multimillion dollar earthquake, complex liability, marine, and motor claims.

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Racheal Greer

Racheal has over 15 years’ experience in the industry holding underwriting and broking roles before specialising in proactive claim management and resolution for the past 10 years. Racheal was Corporate Claims Manager winning Claims Person of the Year 2015 and successfully managed a myriad of claims including multimillion dollar earthquake, complex liability, marine, and motor claims.

“Talent wins games, but teamwork and intelligence win championships. “ – Michael Jordan

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racheal@dbib.co.nz

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Mike has over 13 years multi-disciplined experience in the insurance industry. With a blend of experience working for both large corporate and owner operated insurance brokers, Mike brings a wealth of experience to his role at Donaldson Brown. After graduating with a management degree from Massey University, Mike’s insurance career began in 2006 where he has become a trusted and respected insurance professional to SME and large organisations alike. With his client focussed approach and his desire to achieve the best possible results for his clients, Mike is able to add value at each stage of the insurance cycle.

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Mike Melody

Mike has over 13 years multi-disciplined experience in the insurance industry. With a blend of experience working for both large corporate and owner operated insurance brokers, Mike brings a wealth of experience to his role at Donaldson Brown. After graduating with a management degree from Massey University, Mike’s insurance career began in 2006 where he has become a trusted and respected insurance professional to SME and large organisations alike. With his client focussed approach and his desire to achieve the best possible results for his clients, Mike is able to add value at each stage of the insurance cycle.

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mike@dbib.co.nz

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Scott has over 13 years broking experience across a range of industries from SME through to Corporate risks. After working as an employee at two of New Zealand’s largest broking houses, Scott has elected to pursue a more client focused role with Donaldson Brown. With extensive experience in the placement and management of risk for the oil & gas/heavy engineering industries, Scott is committed to providing the best possible outcome for his clients in terms of both cost reduction and policy coverage. Scott is a member of ANZIIF and holds a Bachelor of Business Studies degree majoring in Marketing and Management.

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Scott Souness

Scott has over 13 years broking experience across a range of industries from SME through to Corporate risks. After working as an employee at two of New Zealand’s largest broking houses, Scott has elected to pursue a more client focused role with Donaldson Brown. With extensive experience in the placement and management of risk for the oil & gas/heavy engineering industries, Scott is committed to providing the best possible outcome for his clients in terms of both cost reduction and policy coverage. Scott is a member of ANZIIF and holds a Bachelor of Business Studies degree majoring in Marketing and Management.

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scott@dbib.co.nz

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Pierre began his career as an Account Manager at Lumley Insurance in 2011 after the Christchurch Earthquakes. In 2014 he began working for one of the largest broking houses in New Zealand in their local corporate team. Pierre has worked on large corporate property programmes, motor fleets and construction projects and has had clients from a range of different industries. Pierre prioritises client service and obtaining the best outcome for his customers to suit their needs and requirements. Pierre believes the Donaldson Brown model is the new standard for the provision of insurance services in New Zealand.

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Pierre Jones

Pierre began his career as an Account Manager at Lumley Insurance in 2011 after the Christchurch Earthquakes. In 2014 he began working for one of the largest broking houses in New Zealand in their local corporate team. Pierre has worked on large corporate property programmes, motor fleets and construction projects and has had clients from a range of different industries. Pierre prioritises client service and obtaining the best outcome for his customers to suit their needs and requirements. Pierre believes the Donaldson Brown model is the new standard for the provision of insurance services in New Zealand.

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pierre@dbib.co.nz

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Thomas joined Donaldson Brown as a seasoned insurance professional with over a decade of experience specialising in commercial insurance solutions and client management. He brings with him a wealth of knowledge and a client-centric approach. Thomas is committed to leveraging his extensive experience to help commercial clients navigate their risk landscapes with confidence. His goal is to continue to act as a trusted advisor, ensuring long-term success and security for his clients through proactive and tailored risk management strategies.

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Thomas Denyer

Thomas joined Donaldson Brown as a seasoned insurance professional with over a decade of experience specialising in commercial insurance solutions and client management. He brings with him a wealth of knowledge and a client-centric approach. Thomas is committed to leveraging his extensive experience to help commercial clients navigate their risk landscapes with confidence. His goal is to continue to act as a trusted advisor, ensuring long-term success and security for his clients through proactive and tailored risk management strategies.

"Trust is earned through dedication, expertise, and the commitment to always doing what’s right”

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thomas@dbib.co.nz

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With almost 20 years’ experience in the industry, Damian spent most of that time working for a large multinational broking company. He was attracted to working at Donaldson Brown as their values around transparency and a client centric approach line up with his own. Having worked with a wide range of businesses and industries, Damian brings expert knowledge when providing advice to ensure clients are provided with optimal outcomes. He holds a Bachelor’s Degree in Physiotherapy, which has meant that customer care has always been a priority and focus.

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Damian Leuthard

With almost 20 years’ experience in the industry, Damian spent most of that time working for a large multinational broking company. He was attracted to working at Donaldson Brown as their values around transparency and a client centric approach line up with his own. Having worked with a wide range of businesses and industries, Damian brings expert knowledge when providing advice to ensure clients are provided with optimal outcomes. He holds a Bachelor’s Degree in Physiotherapy, which has meant that customer care has always been a priority and focus.

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damian@dbib.co.nz

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As head of Life and Disability Insurance, Stret is acknowledged as one of New Zealand's top advisers in both the business and private insurance sectors. Stret is bringing a fresh approach to life and disability insurance with a specific focus on total transparency coupled with a commitment to deliver long term value, service and advice.

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Stret Cvetkovski

As head of Life and Disability Insurance, Stret is acknowledged as one of New Zealand's top advisers in both the business and private insurance sectors. Stret is bringing a fresh approach to life and disability insurance with a specific focus on total transparency coupled with a commitment to deliver long term value, service and advice.

"The Life and Disability industry in New Zealand has traditionally focussed on sales and commissions rather than long term advice and service. My goal is to help my clients make eyes open decisions based on a tailored “what if” program. It’s not about making quick commission but providing real education about risk management”

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stret@dbib.co.nz

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Hayley has over 20 years experience in the insurance industry at one of the largest multinational broking houses, specializing in the Transport and Logistics sectors in New Zealand. Hayley is passionate about providing a high level of customer service and providing proven added value to her customer base and challenging the status quo. Hayley was announced as an Insurance Business Young Gun in 2019, is a Senior Associate CIP and holds a Diploma of Financial Services, Certificate IV in Financial Services and Compliance for Advisers.

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Hayley O'Connor

Hayley has over 20 years experience in the insurance industry at one of the largest multinational broking houses, specializing in the Transport and Logistics sectors in New Zealand. Hayley is passionate about providing a high level of customer service and providing proven added value to her customer base and challenging the status quo. Hayley was announced as an Insurance Business Young Gun in 2019, is a Senior Associate CIP and holds a Diploma of Financial Services, Certificate IV in Financial Services and Compliance for Advisers.

“The most important property of humankind is the capacity to form and maintain relationships” – Dr. Bruce Perry.

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hayley@dbib.co.nz

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Grant has over a decade of industry experience and comes from a boutique corporate broking background, specialising in financial lines and intangible risks. He has acted for a number of firms in the financial institutions, professional services and technology industries. Grant holds a Bachelors of Applied Economics and Finance from Massey and brings a fresh quantitative approach to broking and advisory services.

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Grant Robertson

Grant has over a decade of industry experience and comes from a boutique corporate broking background, specialising in financial lines and intangible risks. He has acted for a number of firms in the financial institutions, professional services and technology industries. Grant holds a Bachelors of Applied Economics and Finance from Massey and brings a fresh quantitative approach to broking and advisory services.

“Insurance advisory is on a precipice and there is a real need to bring professionalism, transparency and demonstrable value to the industry. The explosion in the availability of data in recent years allows firms to be more accurate in identifying and quantifying intangible risk exposure and making informed decisions based on that.”

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grant@dbib.co.nz

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Daniel’s been in the insurance industry since 2014, working with NZ’s largest health insurance provider. As a relationship manager he specialised in supporting organisations retain and attract the best people. Daniel aims to add value to any relationship by finding relevant solutions to gaps in wellness, retention, and employee benefits. Being reliable, attentive, and transparent is what you can expect from Daniel.

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Daniel Leckner

Daniel’s been in the insurance industry since 2014, working with NZ’s largest health insurance provider. As a relationship manager he specialised in supporting organisations retain and attract the best people. Daniel aims to add value to any relationship by finding relevant solutions to gaps in wellness, retention, and employee benefits. Being reliable, attentive, and transparent is what you can expect from Daniel.

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daniel.l@dbib.co.nz

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Sam has spent over 7 years developing his skills at one of New Zealand’s largest brokers. In this time, Sam has developed a strong understanding of risk and how to best add value to clients with the transfer of risk to insurance. His industry experience includes specialty knowledge in the marine and aviation industries and the corporate space. Having spent time working with a wide range of clients, Sam is adept at understanding a clients needs and ensuring their requirements are met in a professional and timely manner.

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Sam Gunn

Sam has spent over 7 years developing his skills at one of New Zealand’s largest brokers. In this time, Sam has developed a strong understanding of risk and how to best add value to clients with the transfer of risk to insurance. His industry experience includes specialty knowledge in the marine and aviation industries and the corporate space. Having spent time working with a wide range of clients, Sam is adept at understanding a clients needs and ensuring their requirements are met in a professional and timely manner.

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sam@dbib.co.nz

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Patricia has over 15 years in the insurance industry in both Domestic and Commercials roles. She now joins the Donaldson Brown family as a commercial risk adviser. She has completed her Level 5 Certificate in Financial Services and the Diploma in General Insurance. Her number one goal is to ensure she delivers excellent client experiences. Her passion for doing the right thing by the client and their businesses shines through in her day-to-day dealings. She makes sure your business is her business – regardless of size or type.

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Patricia Buchanan

Patricia has over 15 years in the insurance industry in both Domestic and Commercials roles. She now joins the Donaldson Brown family as a commercial risk adviser. She has completed her Level 5 Certificate in Financial Services and the Diploma in General Insurance. Her number one goal is to ensure she delivers excellent client experiences. Her passion for doing the right thing by the client and their businesses shines through in her day-to-day dealings. She makes sure your business is her business – regardless of size or type.

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou

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patricia@dbib.co.nz

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Joining the team at Donaldson Brown as an Associate Risk Adviser, Joseph is excited to assist in finding the best outcomes for our clients. After studying Business Management, Joseph started working in the insurance industry in mid-2016, he has worked in both the New Zealand and Australian markets and has a strong background in understanding the general insurance industry.

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Joseph Winstanley

Joining the team at Donaldson Brown as an Associate Risk Adviser, Joseph is excited to assist in finding the best outcomes for our clients. After studying Business Management, Joseph started working in the insurance industry in mid-2016, he has worked in both the New Zealand and Australian markets and has a strong background in understanding the general insurance industry.

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joseph@dbib.co.nz

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Nadine has over six years’ experience in the insurance industry. Nadine has previously worked for both large and small broking companies, dealing with a vast range of client industries. Her aim, desire and speciality is based on providing advisers with an accurate, high level of support so as a team they can focus on providing excellent client care.

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Nadine Ernst

Nadine has over six years’ experience in the insurance industry. Nadine has previously worked for both large and small broking companies, dealing with a vast range of client industries. Her aim, desire and speciality is based on providing advisers with an accurate, high level of support so as a team they can focus on providing excellent client care.

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nadine@dbib.co.nz

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Debra joined the insurance industry in 2019, bringing with her a wealth of administration experience. Debra previously worked in claims, with her focus now on Private Assets. She has recently completed her NZ Certificate in Financial Services Level 5. Debra focuses on building a rapport with her clients & making their experience as easy as possible.

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Debra Bain

Debra joined the insurance industry in 2019, bringing with her a wealth of administration experience. Debra previously worked in claims, with her focus now on Private Assets. She has recently completed her NZ Certificate in Financial Services Level 5. Debra focuses on building a rapport with her clients & making their experience as easy as possible.

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debra@dbib.co.nz

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Kyle has over 10 years of experience in the insurance industry, with a strong background in claims ranging from motor, property, liability, and travel. Kyle is committed to ensuring the delivery of an effective, professional, and customer-focused claims service. He loves being part of the reason why business and communities can take risks, grow, and operate. His aim is always to make the claims process a seamless experience for our clients.

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Kyle McKean

Kyle has over 10 years of experience in the insurance industry, with a strong background in claims ranging from motor, property, liability, and travel. Kyle is committed to ensuring the delivery of an effective, professional, and customer-focused claims service. He loves being part of the reason why business and communities can take risks, grow, and operate. His aim is always to make the claims process a seamless experience for our clients.

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kyle.m@dbib.co.nz

021 578 361

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Amanda had a brief introduction to the insurance industry in 2005 before completing a Bachelor of Commerce at Otago University. However, by 2014 Amanda decided a return to insurance was what interested her, and she completed 9 years at one of the largest broking firms in New Zealand. After this time, Amanda was ready for a change and Donaldson Brown offered this. Amanda is looking forward to extending her knowledge with Donaldson Brown and working with clients to provide them with the protection they need. Amanda has completed her New Zealand Certificate in Financial Services Level 5.

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Amanda Waugh

Amanda had a brief introduction to the insurance industry in 2005 before completing a Bachelor of Commerce at Otago University. However, by 2014 Amanda decided a return to insurance was what interested her, and she completed 9 years at one of the largest broking firms in New Zealand. After this time, Amanda was ready for a change and Donaldson Brown offered this. Amanda is looking forward to extending her knowledge with Donaldson Brown and working with clients to provide them with the protection they need. Amanda has completed her New Zealand Certificate in Financial Services Level 5.

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amanda@dbib.co.nz

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Stephanie started in the insurance industry in 2004 in the UK after graduating with an LLB Law degree. After 10 years of working as a Broker for multinational property and casualty placements she moved to the Insurer side as a Client Director managing the delivery of insurance programmes for global companies in the Financial Services sector. In 2020 she moved to New Zealand to manage the Corporate Financial Lines and Casualty division of an International Insurance Company. Stephanie holds an Advance Diploma from the Chartered Insurance Institute and is focused on delivering high quality client services and added value to Donaldson Brown customers.

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Stephanie Garraway

Stephanie started in the insurance industry in 2004 in the UK after graduating with an LLB Law degree. After 10 years of working as a Broker for multinational property and casualty placements she moved to the Insurer side as a Client Director managing the delivery of insurance programmes for global companies in the Financial Services sector. In 2020 she moved to New Zealand to manage the Corporate Financial Lines and Casualty division of an International Insurance Company. Stephanie holds an Advance Diploma from the Chartered Insurance Institute and is focused on delivering high quality client services and added value to Donaldson Brown customers.

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stephanie@dbib.co.nz

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Sophie has joined the team at Donaldson Brown as an Associate Risk Adviser. After previously working in the banking industry and completing her New Zealand Certificate in Financial Services, she thrives on working in a fast-paced environment while applying solution-based thinking to ensure the best possible outcomes for clients. Sophie is excited to build? new relationships and enhance her knowledge in the Insurance industry all while providing a high level of support to her team.

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Sophie Nolly

Sophie has joined the team at Donaldson Brown as an Associate Risk Adviser. After previously working in the banking industry and completing her New Zealand Certificate in Financial Services, she thrives on working in a fast-paced environment while applying solution-based thinking to ensure the best possible outcomes for clients. Sophie is excited to build? new relationships and enhance her knowledge in the Insurance industry all while providing a high level of support to her team.

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sophie@dbib.co.nz

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Having started her insurance career in 2012 at a leading direct Insurer, Shayna more recently obtained her New Zealand Certificate in Financial Services and has experience as a Domestic Broker for one of New Zealand’s largest Broking Houses. Shayna was drawn to Donaldson Brown as her Employer of Choice due to holding similar values as well as being 100% New Zealand owned. She’s ready to expand her insurance knowledge becoming an Associate Risk Adviser and looks forward to working with some of the greatest people in the industry. Shayna is very approachable and always willing to help. She has a passion for people and will always ensure clients are well looked after.

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Shayna Walding

Having started her insurance career in 2012 at a leading direct Insurer, Shayna more recently obtained her New Zealand Certificate in Financial Services and has experience as a Domestic Broker for one of New Zealand’s largest Broking Houses. Shayna was drawn to Donaldson Brown as her Employer of Choice due to holding similar values as well as being 100% New Zealand owned. She’s ready to expand her insurance knowledge becoming an Associate Risk Adviser and looks forward to working with some of the greatest people in the industry. Shayna is very approachable and always willing to help. She has a passion for people and will always ensure clients are well looked after.

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shayna@dbib.co.nz

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Emma joined the Donaldson Brown team in September 2023 as HR Manager. With a strong People & Capability background, cultivated both within New Zealand and abroad, she has a wealth of experience in the delivery of high-calibre HR services to a diverse range of organisations, spanning from SMEs to large corporations. Emma is passionate about fostering a culture of inclusivity, high performance and continuous learning and is committed to growing and developing DB’s already exceptional team.

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Emma McKain

Emma joined the Donaldson Brown team in September 2023 as HR Manager. With a strong People & Capability background, cultivated both within New Zealand and abroad, she has a wealth of experience in the delivery of high-calibre HR services to a diverse range of organisations, spanning from SMEs to large corporations. Emma is passionate about fostering a culture of inclusivity, high performance and continuous learning and is committed to growing and developing DB’s already exceptional team.

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emma@dbib.co.nz

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Erin joined the insurance industry in 2002 and since then has worked in various roles with national and international broking houses. More recently Erin worked for one of the largest broking houses in New Zealand as a Senior Support in their Corporate team. Erin has a wide range of product knowledge and has been a Broker in the past so has a wealth of industry experience. Erin looks forward to working with customers and protecting what matters most.

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Erin Keogh

Erin joined the insurance industry in 2002 and since then has worked in various roles with national and international broking houses. More recently Erin worked for one of the largest broking houses in New Zealand as a Senior Support in their Corporate team. Erin has a wide range of product knowledge and has been a Broker in the past so has a wealth of industry experience. Erin looks forward to working with customers and protecting what matters most.

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erin@dbib.co.nz

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Shane started his insurance career when he moved to New Zealand in 2007. Over the years he has held several underwriting and broking roles, with most of that time being with one of New Zealand’s largest broking houses where he held a senior role. Shane has worked with a broad range of different business risks and as a result has extensive technical knowledge. He is committed to providing the best possible outcome for his clients by providing honest and transparent advice.

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Shane Treacy

Shane started his insurance career when he moved to New Zealand in 2007. Over the years he has held several underwriting and broking roles, with most of that time being with one of New Zealand’s largest broking houses where he held a senior role. Shane has worked with a broad range of different business risks and as a result has extensive technical knowledge. He is committed to providing the best possible outcome for his clients by providing honest and transparent advice.

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shane@dbib.co.nz

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Ben has been working in the insurance industry for 10 years. He has held underwriting and broking roles in various firms during this time, gaining invaluable experience in different environments. Ben has dealt with a wide range of business risks and has developed extensive technical knowledge as a result. He is committed to providing his clients with honest and transparent advice to achieve the best possible outcomes, while ensuring his goals and advice align with the Donaldson Brown’s values.

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Ben Pearson

Ben has been working in the insurance industry for 10 years. He has held underwriting and broking roles in various firms during this time, gaining invaluable experience in different environments. Ben has dealt with a wide range of business risks and has developed extensive technical knowledge as a result. He is committed to providing his clients with honest and transparent advice to achieve the best possible outcomes, while ensuring his goals and advice align with the Donaldson Brown’s values.

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ben.p@dbib.co.nz

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Tom is a commercial Fire and General Risk Adviser. He started his insurance career in 2016, working at a New Zealand direct insurer, before moving to a commercial broker role with a large multinational company in 2019. He has a bachelor’s degree in communications. Tom was attracted to joining Donaldson Brown as their values in transparency, customer focus, and doing the right thing; aligned with his own.

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Tom Flexton

Tom is a commercial Fire and General Risk Adviser. He started his insurance career in 2016, working at a New Zealand direct insurer, before moving to a commercial broker role with a large multinational company in 2019. He has a bachelor’s degree in communications. Tom was attracted to joining Donaldson Brown as their values in transparency, customer focus, and doing the right thing; aligned with his own.

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tom@dbib.co.nz

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Paul has over 15 years’ sales and business development experience in the banking and insurance industry, specialising in the Chinese migrant market. He is committed to utilising his knowledge and experience to make more NZ Migrant businesses prosperous and feels his values align to the DB values in helping him achieve this.

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Paul Yang

Paul has over 15 years’ sales and business development experience in the banking and insurance industry, specialising in the Chinese migrant market. He is committed to utilising his knowledge and experience to make more NZ Migrant businesses prosperous and feels his values align to the DB values in helping him achieve this.

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paul@dbib.co.nz

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Jared started his insurance career in 2014 which included six years working in the London insurance market. He has held both underwriting and broking roles, managing Lloyd’s of London backed facilities and placing risks on behalf of a specialist Lloyd’s of London broker. Jared has considerable experience within the Financial Lines space and takes extreme pride in achieving the right solutions when arranging insurance programmes on behalf of his clients. He also holds a Bachelor of Business Studies from Massey University and Diploma of Insurance from the Chartered Insurance Institute.

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Jared Sun

Jared started his insurance career in 2014 which included six years working in the London insurance market. He has held both underwriting and broking roles, managing Lloyd’s of London backed facilities and placing risks on behalf of a specialist Lloyd’s of London broker. Jared has considerable experience within the Financial Lines space and takes extreme pride in achieving the right solutions when arranging insurance programmes on behalf of his clients. He also holds a Bachelor of Business Studies from Massey University and Diploma of Insurance from the Chartered Insurance Institute.

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jared@dbib.co.nz

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Jo has been working in the Fire and General risk advising space for over 15 years, working with various business industries. She is passionate about understanding what a client views as their risk exposures, helping to highlight any risk exposures faced by each client, and working together on a plan to mitigate these risks. Jo prides herself on building strong relationships with her clients, acting in their best interests and being transparent.

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Jo Claydon

Jo has been working in the Fire and General risk advising space for over 15 years, working with various business industries. She is passionate about understanding what a client views as their risk exposures, helping to highlight any risk exposures faced by each client, and working together on a plan to mitigate these risks. Jo prides herself on building strong relationships with her clients, acting in their best interests and being transparent.

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jo@dbib.co.nz

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Mark has worked in the insurance industry since 2015 developing an understanding of how to add value in every interaction, to achieve supporting great outcomes for people. He has worked day-to-day with customers and takes time to understand their whole situation to provide the best experience. He loves working with people and in a team environment, has great attention to detail and will look to ensure the clients of Donaldson Brown are well looked after.

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Mark Norton

Mark has worked in the insurance industry since 2015 developing an understanding of how to add value in every interaction, to achieve supporting great outcomes for people. He has worked day-to-day with customers and takes time to understand their whole situation to provide the best experience. He loves working with people and in a team environment, has great attention to detail and will look to ensure the clients of Donaldson Brown are well looked after.

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mark@dbib.co.nz

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Hamish is an experienced insurance professional, bringing with him a wealth of knowledge spanning over a decade within the industry. He understands with the ever-changing market, fostering trust with his clients and providing our advice, specific to their situation is paramount to sustaining deep rooted relationships. A background in health and fitness with a bachelor's degree in Sport and Recreation, Hamish’s passion lies in working alongside Donaldson Brown’s clients to find quality solutions and supporting their long-term success.

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Hamish Lal

Hamish is an experienced insurance professional, bringing with him a wealth of knowledge spanning over a decade within the industry. He understands with the ever-changing market, fostering trust with his clients and providing our advice, specific to their situation is paramount to sustaining deep rooted relationships. A background in health and fitness with a bachelor's degree in Sport and Recreation, Hamish’s passion lies in working alongside Donaldson Brown’s clients to find quality solutions and supporting their long-term success.

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hamish@dbib.co.nz

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Sherwen has recently joined Donaldson Brown, bringing with him over ten years of experience working across the insurance industry. He specialises in fostering long-lasting relationships with a passion for client-focused solutions and is dedicated to helping others understand their life and disability insurances to ensure they align to their personal needs. Sherwen is committed to providing the right advice to ensure clients are well protected at claim time when they need it most.

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Sherwen Manik

Sherwen has recently joined Donaldson Brown, bringing with him over ten years of experience working across the insurance industry. He specialises in fostering long-lasting relationships with a passion for client-focused solutions and is dedicated to helping others understand their life and disability insurances to ensure they align to their personal needs. Sherwen is committed to providing the right advice to ensure clients are well protected at claim time when they need it most.

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sherwen@dbib.co.nz

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Sylvia has joined Donaldson Brown as Broker Executive Support, supporting the Head of Life and Disability Insurance. She has a lot of experience in various administration and support roles and thrives in a busy, dynamic environment. Sylvia is valued for her attention to detail, positive attitude and professionalism and loves to be part of the team at Donaldson Brown.

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Sylvia de Brakeleer

Sylvia has joined Donaldson Brown as Broker Executive Support, supporting the Head of Life and Disability Insurance. She has a lot of experience in various administration and support roles and thrives in a busy, dynamic environment. Sylvia is valued for her attention to detail, positive attitude and professionalism and loves to be part of the team at Donaldson Brown.

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sylvia@dbib.co.nz

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Aimee joined Donaldson Brown as an Associate Risk Adviser. She has completed her Bachelor of Science, majoring in Statistics and Pharmacology from University of Auckland. Following Aimee’s continuous growth & development in the insurance industry she has moved into to her current role of Senior Associate Risk Adviser.

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Aimee Dang

Aimee joined Donaldson Brown as an Associate Risk Adviser. She has completed her Bachelor of Science, majoring in Statistics and Pharmacology from University of Auckland. Following Aimee’s continuous growth & development in the insurance industry she has moved into to her current role of Senior Associate Risk Adviser.

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aimee@dbib.co.nz

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Erica was born and raised in Toronto Canada before moving to New Zealand in 2022. With a decade of experience in the Canadian insurance industry, she’s collaborated with diverse business, from small local shops to major corporations. Erica is driven by a passion for pinpointing client risks and delivering high quality customer service.

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Erica Tibbitts

Erica was born and raised in Toronto Canada before moving to New Zealand in 2022. With a decade of experience in the Canadian insurance industry, she’s collaborated with diverse business, from small local shops to major corporations. Erica is driven by a passion for pinpointing client risks and delivering high quality customer service.

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erica@dbib.co.nz

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Jody has been in the insurance industry for approximately 2 years, working for a direct insurer. Jody is passionate about unpacking and discovering the needs of the customer and loves working in a collaborative team environment. Jody is focused, positive and looking forward to learning and growing in her new career path and being part of the DB team.

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Jody Smart

Jody has been in the insurance industry for approximately 2 years, working for a direct insurer. Jody is passionate about unpacking and discovering the needs of the customer and loves working in a collaborative team environment. Jody is focused, positive and looking forward to learning and growing in her new career path and being part of the DB team.

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jody@dbib.co.nz

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Laurence first joined the insurance industry in 2016 working at one of the largest insurance companies in New Zealand specialising in domestic underwriting, customer service and commercial insurance. Coming from a Pacific Island background, Laurence has a passion to be able to raise awareness in these wider communities of the importance of having insurance as well as being able to provide clear advice with no hidden agendas. Laurence is excited at joining the Donaldson Brown family whose core values are second to none in the industry and make it possible for this to happen.

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Laurence McFall

Laurence first joined the insurance industry in 2016 working at one of the largest insurance companies in New Zealand specialising in domestic underwriting, customer service and commercial insurance. Coming from a Pacific Island background, Laurence has a passion to be able to raise awareness in these wider communities of the importance of having insurance as well as being able to provide clear advice with no hidden agendas. Laurence is excited at joining the Donaldson Brown family whose core values are second to none in the industry and make it possible for this to happen.

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laurence@dbib.co.nz

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Ivy joined Donaldson Brown in 2023 and brings over two and a half years of experience in the insurance industry. In her first role, Ivy served as a commercial insurance broker support at a NZ brokerage, which built her understanding in insurance and saw her gain valuable industry experience. During this period, she also achieved her Level 5 certification from ANZIIF New Zealand in Compliance for Advisers (General Insurance Broking). Ivy resonates with DB's commitment to prioritising client interests, aligning with her own expectations for the insurance brokerage industry. As a highly motivated and results-driven insurance professional, she is enthusiastic about advancing her career at DB and delivering top-quality service to a wider clientele.

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Ivy Xu

Ivy joined Donaldson Brown in 2023 and brings over two and a half years of experience in the insurance industry. In her first role, Ivy served as a commercial insurance broker support at a NZ brokerage, which built her understanding in insurance and saw her gain valuable industry experience. During this period, she also achieved her Level 5 certification from ANZIIF New Zealand in Compliance for Advisers (General Insurance Broking). Ivy resonates with DB's commitment to prioritising client interests, aligning with her own expectations for the insurance brokerage industry. As a highly motivated and results-driven insurance professional, she is enthusiastic about advancing her career at DB and delivering top-quality service to a wider clientele.

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ivy@dbib.co.nz

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Hailing from Toronto, Canada, Kate started her insurance career in financial lines with a specialised underwriting agency before moving to New Zealand in 2019. With over 6 years in the industry, Kate enjoys working collaboratively with Advisers, assisting on large, complex accounts and finding innovative solutions for each client’s specific needs. Kate holds a Bachelor of Laws and is certified in Enterprise Risk Management.

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Kate Gaspar

Hailing from Toronto, Canada, Kate started her insurance career in financial lines with a specialised underwriting agency before moving to New Zealand in 2019. With over 6 years in the industry, Kate enjoys working collaboratively with Advisers, assisting on large, complex accounts and finding innovative solutions for each client’s specific needs. Kate holds a Bachelor of Laws and is certified in Enterprise Risk Management.

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kate@dbib.co.nz

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Prital has joined Donaldson Brown as an Associate Risk Adviser. She has been in the Commercial Insurance industry for approximately 3 years, working for both a direct insurer and broking company. Having also completed her Level 5 certification in General Insurance in 2023, Prital is passionate about adding value and believes in not just meeting customers’ expectations but exceeding them and is looking forward to growing her skills and knowledge while supporting the team.

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Prital Jain

Prital has joined Donaldson Brown as an Associate Risk Adviser. She has been in the Commercial Insurance industry for approximately 3 years, working for both a direct insurer and broking company. Having also completed her Level 5 certification in General Insurance in 2023, Prital is passionate about adding value and believes in not just meeting customers’ expectations but exceeding them and is looking forward to growing her skills and knowledge while supporting the team.

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prital@dbib.co.nz

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Hazel has been with Donaldson Brown for nearly two years, starting new to the industry as an Admin Associate before moving up into to her current role as an Associate Risk Adviser. Her growing interest in the Fire & General sector motivates her to explore new opportunities and expand her knowledge in insurance.

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Hazel Finlayson

Hazel has been with Donaldson Brown for nearly two years, starting new to the industry as an Admin Associate before moving up into to her current role as an Associate Risk Adviser. Her growing interest in the Fire & General sector motivates her to explore new opportunities and expand her knowledge in insurance.

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hazel@dbib.co.nz

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Joel joined Donaldson Brown as an Admin Associate before progressing to an Associate Risk Adviser. Joel is keen to explore and learn further in the insurance industry and is eager to see how he can hone his skills even further.

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Joel Simpson

Joel joined Donaldson Brown as an Admin Associate before progressing to an Associate Risk Adviser. Joel is keen to explore and learn further in the insurance industry and is eager to see how he can hone his skills even further.

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joel@dbib.co.nz

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Chantelle initially started at Donaldson Brown as an Admin Associate and has recently been promoted into the role of Associate Risk Adviser within the Private Assets team. She thrives on multi-tasking and a fast -paced environment. Chantelle is excited to continue her career in insurance.

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Chantelle Rogers

Chantelle initially started at Donaldson Brown as an Admin Associate and has recently been promoted into the role of Associate Risk Adviser within the Private Assets team. She thrives on multi-tasking and a fast -paced environment. Chantelle is excited to continue her career in insurance.

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chantelle@dbib.co.nz

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Mobeen Rostamy is an accomplished professional in the insurance industry. He embarked on his journey in the insurance world as a call centre representative. Through dedication and hard work, he swiftly climbed ranks and explored various claims roles, focusing on fire and general claims as well as commercial motor insurance. Driven by a passion for continuous growth and a thirst for knowledge, Mobeen made a pivotal decision to join Donaldson Brown. Here, he aims to expand his expertise in claims management while delving into different product lines, embracing new challenges with enthusiasm. Mobeen's unwavering commitment to providing exceptional customer service has earned him respect and admiration in the industry. He takes pride in assisting clients during their times of need and strives to ensure their claims process is smooth and stress-free.

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Mobeen Rostamy

Mobeen Rostamy is an accomplished professional in the insurance industry. He embarked on his journey in the insurance world as a call centre representative. Through dedication and hard work, he swiftly climbed ranks and explored various claims roles, focusing on fire and general claims as well as commercial motor insurance. Driven by a passion for continuous growth and a thirst for knowledge, Mobeen made a pivotal decision to join Donaldson Brown. Here, he aims to expand his expertise in claims management while delving into different product lines, embracing new challenges with enthusiasm. Mobeen's unwavering commitment to providing exceptional customer service has earned him respect and admiration in the industry. He takes pride in assisting clients during their times of need and strives to ensure their claims process is smooth and stress-free.

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mobeen@dbib.co.nz

021 736 542

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Mathew started his career in the financial services working for a major United Kingdom bank as a financial crime associate and then worked for a highly regarded New Zealand travel insurance company as a claims assessor. He has developed a passion for customer service excellence and is committed to achieving optimal insurance outcomes for Donaldson Brown clients in his role as a claims adviser.

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Mathew Scott

Mathew started his career in the financial services working for a major United Kingdom bank as a financial crime associate and then worked for a highly regarded New Zealand travel insurance company as a claims assessor. He has developed a passion for customer service excellence and is committed to achieving optimal insurance outcomes for Donaldson Brown clients in his role as a claims adviser.

“Yesterday’s home runs don’t win today’s games.” – Babe Ruth

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mathew@dbib.co.nz

021 569 334

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Stacey has joined Donaldson Brown with a background of 4 years Loss Adjusting experience in the Insurance industry, having specialised in the Domestic & Commercial space of loss and handling property, contents, and material damage claims. Stacey has a wide range of policy knowledge from working on behalf of many different insurance companies and recommends appropriate outcomes for settlement based on her assessments. Stacey strives to build great relationships with others through her bubbly personality, dedicating herself to customers by giving 110% and advising on technical situations with flexible thinking and empathy. Stacey has adapted well into the broking field from her adjusting background and looks forward to expanding her knowledge even further in the industry.

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Stacey-Joy Burnett

Stacey has joined Donaldson Brown with a background of 4 years Loss Adjusting experience in the Insurance industry, having specialised in the Domestic & Commercial space of loss and handling property, contents, and material damage claims. Stacey has a wide range of policy knowledge from working on behalf of many different insurance companies and recommends appropriate outcomes for settlement based on her assessments. Stacey strives to build great relationships with others through her bubbly personality, dedicating herself to customers by giving 110% and advising on technical situations with flexible thinking and empathy. Stacey has adapted well into the broking field from her adjusting background and looks forward to expanding her knowledge even further in the industry.

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Stacey-jo@dbib.co.nz

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Dani has started at Donaldson Brown as an Executive Assistant after spending 6 years in the Advanced Beauty Sector in operational management, her experience compliments the running production of the Donaldson Brown organisation. Dani looks forward to working towards expanding her wealth and knowledge of the insurance industry.

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Danielle Leach

Dani has started at Donaldson Brown as an Executive Assistant after spending 6 years in the Advanced Beauty Sector in operational management, her experience compliments the running production of the Donaldson Brown organisation. Dani looks forward to working towards expanding her wealth and knowledge of the insurance industry.

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danielle@dbib.co.nz

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Rowena has joined Donaldson Brown as HR & Office Coordinator after recently moving to New Zealand from the UK. She has over 5 years’ experience in HR and is eager to bring her experience from a variety of fast-paced environments to Donaldson Brown and build her knowledge in the Insurance industry.

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Rowena Weightman

Rowena has joined Donaldson Brown as HR & Office Coordinator after recently moving to New Zealand from the UK. She has over 5 years’ experience in HR and is eager to bring her experience from a variety of fast-paced environments to Donaldson Brown and build her knowledge in the Insurance industry.

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rowena@dbib.co.nz

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Madison started at Donaldson Brown as an admin associate, then moved into the personal broking space. Due to her knowledge of our systems, organisational background working in administration and over 5 years’ experience at Donaldson Brown, Madison has now taken a new role within the business as an Operations Adviser. Madison has her Level 5 Financial Services Certification and will be working between the broking and operational aspects of the business.

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Madison Fraser

Madison started at Donaldson Brown as an admin associate, then moved into the personal broking space. Due to her knowledge of our systems, organisational background working in administration and over 5 years’ experience at Donaldson Brown, Madison has now taken a new role within the business as an Operations Adviser. Madison has her Level 5 Financial Services Certification and will be working between the broking and operational aspects of the business.

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madison@dbib.co.nz

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Paula has over 30 years as a Fire & General Insurance professional and has held a variety of roles within the industry including underwriting, claims, broking, compliance and operations management. For the last 10 years she has worked in Compliance, Operations and Learning & Development for a brokerage collective. These roles have involved process development, auditing, complaint handling, risk management and training. Paula has a passion for customer care and is also a natural problem solver and loves supporting customers and passing on her knowledge.

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Paula Mills

Paula has over 30 years as a Fire & General Insurance professional and has held a variety of roles within the industry including underwriting, claims, broking, compliance and operations management. For the last 10 years she has worked in Compliance, Operations and Learning & Development for a brokerage collective. These roles have involved process development, auditing, complaint handling, risk management and training. Paula has a passion for customer care and is also a natural problem solver and loves supporting customers and passing on her knowledge.

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paula@dbib.co.nz

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Christine joined Donaldson Brown as an Admin Associate to explore the insurance sector, after becoming acquainted with its property aspects whilst previously working as a legal assistant in property conveyancing. Christine looks forward to adding value to the team by gaining more knowledge and insight in the industry.

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Christine Chan

Christine joined Donaldson Brown as an Admin Associate to explore the insurance sector, after becoming acquainted with its property aspects whilst previously working as a legal assistant in property conveyancing. Christine looks forward to adding value to the team by gaining more knowledge and insight in the industry.

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christine@dbib.co.nz

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Kaneesha has joined Donaldson Brown as an admin associate, with a background in reception and administration within the law and health industry. She loves working in a team, solving problems, enjoys a variety of tasks and helping others. Ambitious and driven she is looking forward to gaining knowledge and expanding in the insurance industry.

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Kaneesha Lakau

Kaneesha has joined Donaldson Brown as an admin associate, with a background in reception and administration within the law and health industry. She loves working in a team, solving problems, enjoys a variety of tasks and helping others. Ambitious and driven she is looking forward to gaining knowledge and expanding in the insurance industry.

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kaneesha@dbib.co.nz

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Jacob has joined Donaldson Brown as an Admin Associate after spending the last 6 years working in Property and Property Management. He is excited to develop his skills and knowledge in the insurance industry, while providing value and support to his team.

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Jacob Haugh

Jacob has joined Donaldson Brown as an Admin Associate after spending the last 6 years working in Property and Property Management. He is excited to develop his skills and knowledge in the insurance industry, while providing value and support to his team.

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jacob@dbib.co.nz

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Jenny has started at Donaldson Brown as an Admin Associate and brings with her a strong background in customer service, communication, and organisational experience. She is passionate about working in a collaborative environment and is motivated to ensure smooth administrative processes while contributing to the team of Donaldson Brown.

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Jenny Cook

Jenny has started at Donaldson Brown as an Admin Associate and brings with her a strong background in customer service, communication, and organisational experience. She is passionate about working in a collaborative environment and is motivated to ensure smooth administrative processes while contributing to the team of Donaldson Brown.

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jennifer@dbib.co.nz

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Mau has joined Donaldson Brown as an Admin Associate. Mau is looking forward to learning and developing his skills further within the insurance industry.

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Mau Lee

Mau has joined Donaldson Brown as an Admin Associate. Mau is looking forward to learning and developing his skills further within the insurance industry.

"Success is not an overnight phenomenon. It's the result of consistent effort and dedication." – Son Heung-Min

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mau@dbib.co.nz

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Ashka has joined Donaldson Brown as an Admin Associate for the Life and Disability team. For the past 4 years she has created and run her own successful food manufacturing business. Ashka has a passion for health and wellbeing and makes a conscientious effort to prioritise it. Her kind and positive approach, aligned with her eye for detail make her a valued member to Donaldson Brown.

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Ashka Warwick

Ashka has joined Donaldson Brown as an Admin Associate for the Life and Disability team. For the past 4 years she has created and run her own successful food manufacturing business. Ashka has a passion for health and wellbeing and makes a conscientious effort to prioritise it. Her kind and positive approach, aligned with her eye for detail make her a valued member to Donaldson Brown.

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ashka@dbib.co.nz

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Stevie has joined Donaldson Brown as an Associate Risk Adviser in the Life & Disability team. Having worked in the insurance industry for 5 years she has gained the knowledge and passion to provide a high level of client service. She is ambitious and driven and is looking forward to gaining further knowledge in the insurance industry.

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Stevie Finney

Stevie has joined Donaldson Brown as an Associate Risk Adviser in the Life & Disability team. Having worked in the insurance industry for 5 years she has gained the knowledge and passion to provide a high level of client service. She is ambitious and driven and is looking forward to gaining further knowledge in the insurance industry.

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stevie@dbib.co.nz

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