The following information provides you with an important overview of Donaldson Brown, our duties to you, fees and how we manage complaints.
Licence Status and Conditions
Donaldson Brown Group Holdings Limited FSP711971, trading as Donaldson Brown, holds a financial advice providers licence issued by the Financial Markets Authority.
Nature and Scope of Advice
Donaldson Brown provides advice to our clients about their general insurance needs. Our risk advisers provide financial advice in relation to:
When providing our advice, we access a wide range of insurance products from various insurance providers both in the local and overseas markets.
Fees, expenses, or other amounts payable
Donaldson Brown operate in a totally transparent and conflict free manner by disclosing all fees and/or commissions for providing financial advice, and for arranging, altering, or cancelling your general insurance programme.
In some circumstances we may recommend another service provider to assist us in providing appropriate financial advice. These providers can include property valuers, property surveyors and motor vehicle valuers. These providers will charge a fee for the work they do. We will advise you of any related fees and charges prior to having them commence any work on your behalf.
Conflicts of interest and commissions or other incentives
Donaldson Brown has spent many years forging relationships with local and international insurance providers. The benefits of these relationships are seen every day by our clients in the outstanding range, competitive pricing and coverage options and policy support services they receive.
Donaldson Brown removes all commissions from domestic and commercial insurance premiums received from insurers. Instead, choosing to operate on a transparent fee model, based on the value we bring to the partnership with our clients. For our life and disability clients, Donaldson Brown either receives a fee from the client or reduced commissions from the insurer premium, in all instances this income is fully disclosed to our clients.
Our operating principal for all clients since inception is “no hidden fees, no hidden commissions”.
Donaldson Brown and its risk advisers may also receive indirect benefits such as business lunches, tickets to sporting &/or cultural events, corporate promotional merchandise, and other unquantifiable minor benefits.
Donaldson Brown’s policy is to only participate in such events where there is a direct benefit to be gained for our clients, otherwise, we will refuse them. Donaldson Brown refuse to accept major incentives such as overseas trips.
Donaldson Brown have a clear conflict of interest policy. To manage conflicts, our risk advisers follow an advice process that ensures our recommendations are made on the basis of your risk and financial goals and/or circumstances. All our risk advisers undergo training about how to manage conflicts of interest. We undertake compliance audits of our risk advisers and annually audit our conflict-of-interest compliance framework.
Complaints & Disputes Process
If you are not fully satisfied with the services provided by Donaldson Brown, please contact your financial adviser or Donaldson Brown directly.
Donaldson Brown’s complaints officer will formally acknowledge your complaint in writing and will endeavour to resolve your complaint fairly and in a timely manner. Please click here for more details on Donaldson Brown’s complaints handling process.
We believe in customer centricity, understanding your risk and delivering the most appropriate advice.
We are bound by duties under the Financial Markets Conduct Act 2013 (Act), and are required to:
Donaldson Brown Group Holdings Limited FSP711971 holds a financial advice provider licence issued by the Financial Markets Authority.
You can contact us at:
Phone: 09 215 3371
Address: PO Box 37068, Parnell, Auckland 1151
Please click here to download a copy of this information.